Stakeholders Engagement
Sustainability
Stakeholder Engagement Framework
1. Classification and Analysis of Stakeholders
Classified stakeholders into major and minor stakeholders to analyze risks as well as direct and indirect impacts, and channels of appropriate participation in joint formulation of sustainability issues
2. Comments and Participation
Provided online and offline communications, including meetings in person, by directly responsible employees on a continuous basis, as well as channels for suggestions, complaints, survey of needs, satisfaction, commitment, focus groups, meetings, joint activities as stipulated by the process on a regular basis
3. Response
Formulated the process of response to needs and complaints of each group based on appropriateness, compactness, and complete, sufficient, and timely communication or disclosure of information. Formulated the process to appropriately sustain and analyze the received information, leading to development and improvement of internal processes
The stakeholders are divided into 9 major groups and CPN has assigned specific sections to respond to participation in all stakeholders’ expectation and integrate significant issues derived from their comment and suggestion into improving service processes continuously. CPN has increased more channels to communicate and participate with stakeholders as follow
| Stakeholder | Engagement | Interest and expectations of stakeholder |
|---|---|---|
| Customers |
|
|
| Tenants |
|
|
| Employees |
|
|
| Suppliers |
|
|
| Communities |
|
|
| Public & educational sectors, NGOs & other social entities |
|
|
| Shareholders |
|
|
| Competitors |
|
|
| Creditors |
|
|