Service Excellence

Central Pattana is committed to elevating its service standards at all levels. To reaffirm the high quality of services, a Customer Satisfaction Survey is annually conducted at every project which operates year-round under the normal operation situation. Key issues relating to customers’ convenient and safety aspects are raised in a bid to acquire feedback and comments for further developments. This includes concrete collaboration between business development and business operation units. More importantly, the company has placed a strong emphasis on the utilization of innovation and technology to facilitate and enhance customers’ confidence together with ensuring full-service coverage.

Head of Operations

Responsible for creating beyond-expectation customer experiences when projects are operational, defining processes and formulating plans for developing both the company’s and suppliers’ staff members who directly interact with customers to offer excellent services based on the organizational vision. The performance outcomes are to be regularly reported to the Management Committee.

Performance Developing and Transforming Shopping Centers into a Center of Life
Innovative products and services